The Safeguarding Specialists
01379 871091

Terms and Conditions

SAFEcic's Terms & Conditions

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As a purchaser, do I need a contract with SAFEcic?

Purchasing SAFE CIC Resources and Services
All on-line card payments and/or purchase orders raised will be invoiced by email to your registered address.
Cheques: We have to charge £1.50 per cheque to cover the additional bank charges. Please add this to the total shown on the invoice if choosing this payment method.
All payments are strictly payable 30 days net and in Sterling.

Refund Policy
We are confident that you will find all SAFEcic's training, resources and services of the highest possible quality. If, for any reason, you are unhappy with your purchase you have a right to cancel your order within 14 working days for any item purchased on this website.

To cancel online training or membership orders, you can email or write (address below) to us within 14 calendar days of purchase, quoting your order number.

To cancel DBS application orders, please return the unused DBS Application forms to us at SAFEcic, Unit 10, Mid Suffolk Business Park, Eye, Suffolk, IP23 7HU within 14 Calendar Days of receiving them, quoting your order number. Please note, SAFEcic does not refund the postage and packaging cost of returning any items.

SAFEcic discounts can only be used singly. No more than one discount can be claimed against a single order. When SAFEcic is aware that a customer has access to more than one discount code, the highest value discount will be applied. SAFEcic reserves the right to withdraw or adjust the discounts offered without notice.

SAFEcic undertakes to protect and respect individual disclosures by clients receiving our services on any subject, unless we have significant concern about the safety or security of a child, young person, or adult at risk. In this event we will raise our concern directly either with you or with your organisation and negotiate a mutually-agreed plan of action.
There may be exceptional circumstances in which it may not be appropriate to raise our concerns with you or your organisation, in which case we will refer directly to Social Care Services, the Police, or appropriate regulatory body, depending on the nature of the concern.

Face to Face and Remote Zoom  Group Training Bookings

Credits and/or refunds will not be made for the late cancellation of face to face and Zoom training events within 28 days of the event date and a cancellation fee of £150 , plus direct expenses accrued, will be incurred if insufficient notice is given for cancelling group bookings. Cancellation of group face to face and Zoom  training with notice of 14 calendar days, or less will incur the full training fee. Cancellation of face to face and Zoom training must be made in writing to the Training Administrator at our office address or to All face to face training will incur reasonable expenses as outlined in your training confirmation email.  All face to face training and audit quotes assume that facilities will be free of charge for all meetings, briefings and audits. This policy does not affect your statutory rights. Please note it is your organisation's  responsibility to keep  the delegates' signing in and out sheet along with copies of the training certificates. This is particularly important if you are a registered CQC or Ofsted service as these may be needed for your next inspection.

It is important to let us know in advance if any delegate/s will need any reasonable adjustments to access the course/s so we can prepare the resources accordingly

SAFEcic reserves the right to alter training programmes, trainers, fees or venues without prior notice (including full cancellation of any session due to circumstances beyond SAFEcic's control). In the event of a course being cancelled by SAFEcic, a refund of monies already received from the client (only in respect to the cancelled session) will be made. No compensation will be paid for any costs incurred by the client or any other third parties as a result of any session cancellation.

Open House Course Bookings

Open house course bookings may only be cancelled or amended through (the website on which they were purchased). In the event of cancellation by the attendee, tickets cannot be refunded. However registrations may be transferred to other individuals, or tickets may be transferred to another SAFEcic listing for a nominal administration fee (plus ticket cost difference, where applicable), up until 7 days before the original event date. In the event of cancellation by SAFEcic, event tickets may be refunded at ticket face value, or transferred to another SAFEcic Eventbrite listing of the same ticket face value (or higher if attendee pays the difference in ticket cost) but with no administration charge.

DBS (Disclosure and Barring Service) Credits
DBS credits are valid for 30 days from point of order, during which time all DBS forms should be returned with the accompanying documents. DBS application forms that have not been received by us within 30 days of purchase are considered null and void. Null and void DBS application forms cannot be refunded or replaced. Whilst SAFE forwards completed forms to the DBS within 2 working days, we cannot be held responsible for any delays caused by the DBS, postal services or Police in the return of DBS certificates.

SAFEcic returns all original documentation via Royal Mail 2nd class 'signed for' Recorded Delivery unless the applicant/organisation has provided a prepaid 'Special Delivery' envelope, SAFEcic is not responsible for documents once they are within the Royal Mail system however, if documents become lost or damaged, SAFEcic will endavour to assist the applicant or organisation in claiming for compensation from Royal Mail. SAFEcic is unable to ship DBS documentation and/or related ID to addresses outside of the UK.

Due to DBS application policies SAFEcic will have to charge an extra £10 for any application which requires an external ID validation check. Once SAFE has received a DBS application form submission, the DBS credit purchase cannot be cancelled. This policy does not affect your statutory rights.

In the event that SAFEcic believes a DBS applicant may not be eligible for a DBS check, SAFEcic reserves the right to suspend or refuse the DBS application. SAFEcic also reserves the right to suspend or refuse a DBS application if there are concerns regarding the applicant's identity or personal information provided.

Complaints Procedure
If you are not happy with any aspect of our service, please make your dissatisfaction known. You can do this by speaking or emailing directly to our office staff. If however, you feel unable to do this, or are unhappy with the response that you receive, do not hesitate to contact the SAFE CIC Managing Director directly. You can do this by telephone, email or in writing (see address below).

You will receive email or written acknowledgement of receipt within 5 working days along with details as to how the complaint will be dealt with. Within a further 30 days you will receive resolution or details of progress so far. If you are still unhappy you will be given details of who to approach for a review of the matter.
Equal Opportunities
SAFE CIC is committed to a policy of Equal Opportunities and of valuing, acknowledging and respecting difference and diversity.
We also aim to provide access to our services irrespective of:

  • age
  • disability
  • gender reassignment
  • marriage and civil partnership
  • pregnancy and maternity,
  • race
  • religion or belief
  • sex
  • sexual orientation

We aim to ensure that Equal Opportunities are an integral feature in all our services.

  • Ensure that all people are treated as individuals
  • Respect the opinion and experience of others
  • Ensure that assumptions are not made about people
  • Appropriately challenge discriminatory or oppressive behaviour or language

Bullying and harassment

Harassment, bullying or discrimination of any kind is not  tolerated by SAFE CIC . We have a zero tolerance approach to this type of behaviour, as well as a positive duty to eliminate discrimination. Any such matters will be addressed direct by the Managing Director and raised with the relevant agencies if appropriate.

SAFE CIC Membership and Award Scheme

SAFE Membership is invoiced annually on a continuing basis until cancelled. Cancellation can be via email to or letter to the Membership Secretary at our office address. Cancellation must be received at least 30 days prior to renewal date for following year.
Whilst we take all reasonable steps to ensure that all organisations applying for the Award are working to the safest standards, all Awards are issued by the return of self-audit risk assessments which are signed as being a true account by the lead person.
SAFE CIC cannot be held responsible for any misleading or incorrect information which may have been given during the Award process. However, all organisations hold the Award under licence and SAFE  will take any complaints about Awarded organisations most seriously and Awards may be removed at the discretion of the CIC Board.

Competition Terms and Conditions
SAFE CIC makes every effort to ensure the information published on this website is accurate at all times. It disclaims any liability for error or omission, however caused. Users are strongly advised to check with their local  social care services and/or local Safeguarding  Boards for the most up to date and accurate information.
SAFE CIC does not maintain any of the sites provided as links. It therefore does not assume responsibility for the contents of any other site, nor does any link constitute endorsement of that site, its sponsor or its contents.

All content on this web site including, but not limited to; text, graphics, photographs, images, moving images, sound, illustrations, software, all resources are owned by SAFEcic unless otherwise stated. All resources, training content, membership templates can only be used by any individual or organisation for the purpose it is sold and copyright must be maintained at all times as such materials are the intellectual property of SAFEcic. They must not be shared with any other individuals or organisations without the express written permission of the SAFEcic MD. Any other use requires the express written permission of SAFEcic.

These Terms and Conditions do not affect your statutory rights

V3.4 23 May 2024