Source: Department of Health and Social Care published on this website Wednesday 16 September 2026 by Jill Powell
The Health and Social Care Secretary has set out immediate actions to strengthen patient safety, safeguarding and accountability across the NHS, following the publication of Lady Justice Thirlwall’s final report into the Countess of Chester Hospital.
The Thirlwall Inquiry found serious failures of governance, leadership and safeguarding, with opportunities missed to act on concerns and protect babies from harm.
Responding to the findings in Parliament, the Health and Social Care Secretary said safeguarding must be at the heart of the NHS and that the government would act on the inquiry’s recommendations to help prevent such failures happening again.
Health and Social Care Secretary Yvette Cooper said:
“The suffering endured by these babies and their families is impossible to comprehend.
“On behalf of the government and the health service, I am profoundly sorry for the failures set out so clearly in this report.
“For the harm, distress and unthinkable loss for their families. For the failures by the NHS to keep babies safe.”
The government has begun work on a series of measures while it considers the inquiry’s recommendations in full, including:
- urgent work to develop plans for CCTV, including ‘cot cams’, in neonatal settings to improve safety and provide reassurance to parents
- new guidance on the safe use and storage of insulin and strengthened guidance for medical examiners reviewing neonatal deaths
- plans to regulate NHS managers through a barring scheme for senior leaders who fail in their responsibilities
- continued rollout of the National Bereavement Care Pathway for families experiencing neonatal loss, with all NHS trusts now signed up to implement it
- creation of a single tracker to monitor delivery of recommendations from major maternity and neonatal reviews and inquiries, helping ensure reforms are implemented and progress is transparent
In Parliament, the Health and Social Care Secretary said:
“The safety and care for babies, the safeguarding of every patient, the respect for families - all these go right to the heart of our NHS values.
“The inquiry recognises that in many areas things have changed since these terrible events took place, including welcome improvements at the Countess in services for women and children.
“However, the inquiry is clear that new action is needed.
“I take these recommendations extremely seriously and the government will of course consider the entire report and set out a full response.
