SAFECommunity Interest Company
Safer Activities For Everyone CIC
Unit 10, Progress Way • Mid Suffolk Business Park • Eye • IP23 7HU • 01379 871091 • help@safecic.co.uk
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Terms and Conditions

SAFEcic's Terms & Conditions

Refund Policy
We are confident that you will find all SAFE CIC's training, resources and services of the highest possible quality. If, for any reason, you are unhappy with your purchase you have a right to cancel your order for any item purchased on this website for a full refund.

To cancel online training or membership orders, you can email us or write to us within 14 calendar days of purchase, quoting your order number.

To cancel DBS application orders, please return the unused DBS Application forms to us at SAFEcic, Unit 10, Mid Suffolk Business Park, Eye, Suffolk, IP23 7HU within 14 Calendar Days of receiving them, quoting your order number. Please note, SAFEcic does not refund the postage and packaging cost of returning any items.

Face to Face Group Training Bookings

Credits and/or refunds will not be made for the late cancellation of face to face training events within 28 days of the event date and a cancellation fee of £150 , plus direct expenses accrued, will be incurred if insufficient notice is given for cancelling group bookings. Cancellation of group face to face training with notice of 14 calendar days, or less will incur the full training fee. Cancellation of face to face training must be made in writing to the Training Administrator at our office address or to help@safecic.co.uk. All face to face training will incur reasonable expenses as outlined in your training confirmation email.  All face to face training and audit quotes assume that facilities will be free of charge for all meetings, briefings and audits. This policy does not affect your statutory rights.Please note it is your organisation's  responsibility to keep  the delegates' signing in and out sheet along with copies of the training certificates. This is particularly important if you are a registered CQC or Ofsted service as these may be needed for your next inspection.

SAFEcic reserves the right to alter training programmes, trainers, fees or venues without prior notice (including full cancellation of any session due to circumstances beyond SAFEcic's control).  In the event of a course being cancelled by SAFEcic, a refund of monies already received from the client (only in respect to the cancelled session) will be made. No compensation will be paid for any costs incurred by the client or any other third parties as a result of any session cancellation.

Individual Places for Face to Face Open House Bookings (at our office in Eye)

A 50% credit/refund will be made for any cancellation  confirmed 14 days prior to the event date.  Credits and/or refunds will not be made for the late cancellation of face to face training events confirmed 7 days prior to the event date. Cancellation of face to face training must be made in writing to the Training Administrator at our office address or to help@safecic.co.uk.

This policy does not affect your statutory rights.

 

Purchasing SAFE CIC Resources and Services

All on-line card payments and/or purchase orders raised will be invoiced by email to your registered address. All payments are strictly payable 30 days net and in Sterling.

DBS (Disclosure and Barring Service) Credits
DBS credits are valid for 30 days from point of order, during which time all DBS forms should be returned with the accompanying documents. DBS application forms that have not been received by us within 30 days of purchase are considered null and void. Null and void DBS application forms cannot be refunded or replaced. Whilst SAFE forwards completed forms to the DBS within 2 working days, we cannot be held responsible for any delays caused by the DBS, postal services or Police in the return of DBS certificates.

SAFEcic returns all original documentation via Royal Mail 2nd class 'signed for' Recorded Delivery unless the applicant/organisation has provided a prepaid 'Special Delivery' envelope, SAFEcic is not responsible for documents once they are within the Royal Mail system however, if documents become lost or damaged, SAFEcic will endavour to assist the applicant or organisation in claiming for compensation from Royal Mail. SAFEcic is unable to ship DBS documentation and/or related ID to addresses outside of the UK.

Due to DBS application policies SAFEcic will have to charge an extra £10 for any application which requires an external ID validation check. Once SAFE has received a DBS application form submission, the DBS credit purchase cannot be cancelled. This policy does not affect your statutory rights.

In the event that SAFEcic believes a DBS applicant may not be eligible for a DBS check, SAFEcic reserves the right to suspend or refuse the DBS application. SAFEcic also reserves the right to suspend or refuse a DBS application if there are concerns regarding the applicant's identity or personal information provided. 

Privacy

This privacy policy sets out how SAFE CIC uses and protects any information that you give SAFE CIC when you use this website. SAFE CIC is committed to protecting your privacy on-line. We will treat any personal information by which you can be identified (i.e. name, address, email etc.) in accordance with the provisions of the Data Protection Act 1998 and will not share your information with any third party.

Information submitted and statistics from usage will be used to enable us to provide, manage and improve the SAFE CIC services and to email you occasionally about any SAFE CIC resources we think may be of interest to you. SAFE CIC tracks usage through the use of cookies and by logging IP addresses. By using this website you agree that we can include your details on our database. If at any time you wish to be removed from our database please contact us.
This copyright statement and privacy statement relates only to SAFE CIC web site. Links to other web sites are not covered by this privacy statement. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.SAFE CIC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to SAFE CIC, Chestnuts Farm, Langton Green, Eye, Suffolk IP23 7HL

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Confidentiality
We undertake to protect and respect individual disclosures by any staff or organisation on any subject, unless we have significant concern about the safety or security of a child, young person or vulnerable adult. In this event we will raise our concern directly with you (although there may be exceptional circumstances in which this may not be appropriate) and negotiate a mutually agreed plan of action.

Complaints Procedure
If you are not happy with any aspect of our service, please make your dissatisfaction known. You can do this by speaking or emailing directly to our office staff. If however, you feel unable to do this, or are unhappy with the response that you receive, do not hesitate to contact the SAFE CIC Managing Director directly. You can do this by telephone, email or in writing to the contact address on this site.

You will receive email or written acknowledgement of receipt within 5 working days along with details as to how the complaint will be dealt with. Within a further 30 days you will receive resolution or details of progress so far. If you are still unhappy you will be given details of who to approach for a review of the matter.


Equal Opportunities
SAFE CIC is committed to a policy of Equal Opportunities and of valuing, acknowledging and respecting difference and diversity.

We also aim to provide access to our services irrespective of:

  • Race
  • Gender
  • Disability
  • Sexual Orientation
  • Age
  • Work Patterns 

We aim to ensure that Equal Opportunities are an integral feature in all our services. 

  • Ensure that all people are treated as individuals
  • Respect the opinion and experience of others
  • Ensure that assumptions are not made about people
  • Appropriately challenge discriminatory or oppressive behaviour or language


Bullying and harassment

Harassment, bullying or discrimination of any kind is not  tolerated by SAFE CIC . We have a zero tolerance approach to this type of behaviour, as well as a positive duty to eliminate discrimination. Any such matters will be addressed direct by the Managing Director and raised with the relevant agencies if appropriate.

SAFE CIC Membership and Award Scheme

SAFE Membership is invoiced annually on a continuing basis until cancelled. Cancellation can be via email to membership@safecic.co.uk or letter to the Membership Secretary at our office address. Cancellation must be received at least 30 days prior to renewal date for following year.
Whilst we take all reasonable steps to ensure that all organisations applying for the Award are working to the safest standards, all Awards are issued by the return of self-audit risk assessments which are signed as being a true account by the lead person.

SAFE CIC cannot be held responsible for any misleading or incorrect information which may have been given during the Award process. However, all organisations hold the Award under licence and SAFE  will take any complaints about Awarded organisations most seriously and Awards may be removed at the discretion of the CIC Board.

Competition Terms and Conditions


Disclaimer
SAFE CIC makes every effort to ensure the information published on this website is accurate at all times. It disclaims any liability for error or omission, however caused. Users are strongly advised to check with their local  social care services and/or local Safeguarding  Boards for the most up to date and accurate information.

SAFE CIC does not maintain any of the sites provided as links. It therefore does not assume responsibility for the contents of any other site, nor does any link constitute endorsement of that site, its sponsor or its contents.

Copyright
All content on this web site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software are owned by SAFE CIC unless otherwise stated. Permission is granted for material to be downloaded to file or printer for private or non commercial uses only. Any other use requires the written permission of SAFE CIC.


V1.6, 21 Dec 2012.

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